At Crown Curly, we care deeply about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.crowncurly.com (the “Site”), and when you engage with us through our services, emails, and online tools.

Last updated: June 2025

When you visit our site or make a purchase, we collect certain information, including:

• Your name, billing and shipping address, payment details, email address, and phone number
• Information about your device, web browser, IP address, and browsing behaviour
• Communications and reviews you provide through our forms, emails, or feedback tools
• Purchase history and preferences

We collect this information directly from you or automatically through Shopify and third-party apps we use to provide and improve our service.

We use your personal information to:

• Fulfil and manage your orders
• Provide customer support
• Send you marketing emails and SMS (with your consent)
• Improve our website and customer experience
• Offer personalised product recommendations and loyalty rewards
• Analyse website performance and customer preferences

We do not sell your personal information. However, we do share your data with trusted third-party services that help us run our business. These providers may access your data as required to perform their roles.

Third-party apps we use include:

• Shopify – eCommerce platform powering our store
• Klaviyo & Mailchimp – Email and SMS marketing
• Joy: Loyalty Program – Manages rewards and loyalty points
• Forms – Collects customer-submitted information
• Ymq B2B & Wholesale Solution – Supports wholesale orders
• Avis Product Options / Globo Product Option – Enables product customisation
• Judge.me Reviews – Collects and displays product reviews
• TripleWhale – Tracks and analyses customer behaviour
• Facebook, Instagram, MetaShop – Social advertising and product discovery
• Google & YouTube – Advertising and analytics
• Thinkific – Hosts our online course content

These tools may collect data such as email address, order history, IP address, and engagement metrics. We encourage you to review each app's privacy practices.

We use cookies and tracking tools to serve relevant ads and understand how our customers use the site. You can opt out of targeted advertising here:
https://www.facebook.com/settings/?tab=ads

https://www.google.com/settings/ads/anonymous

Or use the Digital Advertising Alliance opt-out tool: http://optout.aboutads.info/

You can manage your privacy preferences at any time by visiting our site’s cookie settings or Shopify’s customer privacy section:

Settings > Customer Privacy

You can also:

Request access to your data

Correct or update your information

Withdraw consent to marketing

Ask us to delete your data (where legally possible)

To do any of the above, please contact us at: hello@crowncurly.com

We may update this policy as our business grows or as legal obligations change. We encourage you to review this page regularly. Significant changes will be noted clearly on our site.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

_ab - Used in connection with access to admin.

_secure_session_id - Used in connection with navigation through a storefront.

cart - Used in connection with shopping cart.

cart_sig - Used in connection with checkout.

cart_ts - Used in connection with checkout.

checkout_tokenUsed in connection with checkout.

secret - Used in connection with checkout.

secure_customer_sig - Used in connection with customer login.

storefront_digest - Used in connection with customer login.

_shopify_u - Used to facilitate updating customer account information.

_tracking_consent - Tracking preferences.

_landing_page - Track landing pages

_orig_referrer - Track landing pages_sShopify analytics.

_shopify_fs - Shopify analytics.

_shopify_s - Shopify analytics.

_shopify_sa_p - Shopify analytics relating to marketing & referrals.

_shopify_sa_t - Shopify analytics relating to marketing & referrals.

_shopify_y - Shopify analytics.

_y - Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

If you have questions or concerns about our privacy practices, you can reach us at:

hello@crowncurly.com

Last updated: June 2025